Shipping
How We Ship
BeauBel partners with Pudo to offer convenient, reliable parcel pickup and delivery services across South Africa. When you place an order, you can select your preferred Pudo pickup point or opt for home delivery where available.
Shipping Costs
Shipping fees vary depending on the delivery method and destination. All shipping costs will be clearly shown at checkout before you confirm your order.
Delivery Times
- Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
- Delivery to your chosen Pudo pickup point or address usually takes an additional 2-5 business days.
- Please note that delivery times may be affected by public holidays, weather conditions, or unforeseen delays.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number and instructions on how to collect your parcel from your chosen Pudo location or track your delivery online.
Returns
Return Period
We accept returns of unopened and unused products within 14 calendar days of receiving your order.
Return Process
- Contact our customer support at [insert contact email/phone] within the 14-day period to initiate your return.
- We will provide instructions for returning your items via a Pudo parcel locker or courier service.
- Please ensure the products are in their original packaging and unused.
Refunds
- Refunds will be processed after we receive and inspect the returned items.
- Refunds are made to the original payment method within 7-10 business days of receipt.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Items
- Customized or personalized products
- Opened or used skincare products (for hygiene and safety reasons)
Need Help?
If you have any questions about your shipment or returns, please contact our friendly support team at [insert email] or [insert phone number]. We’re here to help!
